RETURN POLICY

Last Updated 12/16/2023


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason , you may return it to us for a full refund, store credit or an exchange. Please see below for more information on our policy.


RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new & unused condition , with all original tags and labels attached

RETURN PROCESS

To return an item, please email customer service at festivtoys@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the item & receipt of purchase , then mail your return to the following address:

Festiv Toys
Attn: Returns
RMA #
1515 South Salisbury Ave, Unit 27
Spencer, Nc 28159
United States

Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item , we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products , please contact us at the contact details below to arrange a refund or exchange.


QUESTIONS

If you have any questions concerning return policy please contact us at:

980-230-1137
festivtoys@gmail.com

 

Festivplay.com
Returns Policy
12/16/2023